srimania Platform Privacy Notice

This page describes what we collect when you use srimania and how we keep that data protected. Our srimania platform operates across Android app and iOS browsers. Whether you access us from Jakarta, Surabaya, Bandung, Medan, or elsewhere, your personal information is handled according to the same privacy standard: we collect only what is necessary, we do not sell your data to marketers, and we keep your account credentials encrypted.

We are transparent about third-party processors—payment gateways like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet handle your deposit and withdrawal transactions. Banking partners like mobile banking, local payment, online payment, and e-wallet process virtual-account transfers. We outline these relationships on this page so you understand who has access to your data and why.

Your privacy is not negotiable. Read this policy to understand your rights and our obligations.

What data we collect on srimania

When you register a srimania account, we collect your full legal name, date of birth, email address, phone number, and government-issued identity document (KTP, passport, or driver's license). This is mandatory for KYC (know-your-customer) compliance. We store these securely in encrypted databases.

We collect technical data automatically: your device type (Android or iOS), app version, IP address, browser type, and approximate location (country and city level only—we do not track precise GPS). We track your login times, game sessions, deposit and withdrawal requests, and account balance history.

We collect optional data if you contact our support team: your support inquiry text, your account history, and any attachments you provide.

We do not collect:

Biometric data (fingerprints, facial recognition) beyond the ID photo you upload during KYC.
Browsing history outside srimania.
Audio or video from your device camera or microphone.
Financial data beyond deposit and withdrawal confirmations (we do not store full bank account or credit-card numbers).

KYC storage: Your identity document and selfie are stored securely and deleted after verification is complete. We retain only the verification result (approved or rejected), not the original images.

How we use your data on srimania

We use your data for the following purposes:

Account verification and security: We verify your identity during KYC, detect fraudulent activity, and protect your account from unauthorized access.
Payment processing: We confirm deposits and withdrawals through third-party payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
Compliance and legal obligations: We comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations.
Support and communication: We respond to your inquiries, send account notifications, and notify you of platform maintenance or policy changes.
Analytics and improvement: We analyze aggregate usage patterns (not individual behavior) to improve our platform performance, game selection, and payment options.

We do not use your data for marketing purposes. We do not send unsolicited promotional emails or SMS. We do not sell or rent your data to third parties.

Third-party data processors on srimania

Your data is shared with third-party processors only when necessary for srimania operations:

Payment gateways: When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those companies' systems receive your transaction details—account holder name, amount, date, and confirmation code. We do not control their privacy practices; each has its own privacy policy.

Banking partners: When you deposit or withdraw via online payment, e-wallet, mobile banking, or local payment virtual accounts, we share the necessary information with those banks to process your transfer.

Cloud infrastructure: Our servers may sit in data centers outside Indonesia. Your encrypted account data is hosted on secure infrastructure maintained by third-party providers. We contractually require these providers to protect your data and not use it for their own purposes.

Law enforcement and regulators: If required by law or court order, we may disclose your information to government authorities. We notify you of such requests unless legally prohibited.

Data retention on srimania

We retain your account data for as long as your srimania account is active, plus five years after closure for compliance and dispute-resolution purposes. You may request account deletion at any time; we will delete non-essential data but retain transaction records as required by law.

Your rights regarding srimania data

You have the right to:

Access: Request a copy of all data srimania holds about you. Contact our support team to initiate this request.
Correction: Update inaccurate information (e.g., email address, phone number) in your account settings or by requesting our support team's assistance.
Deletion: Request deletion of non-essential personal data. We retain transaction records as required by law and anti-money-laundering regulations.
Portability: Request your data in a structured, machine-readable format.
Withdraw consent: Opt out of non-essential communications (e.g., newsletters). You cannot opt out of security-related or compliance notifications.

To exercise any of these rights, contact our support team with your request. We respond within 15 business days.

Cookies and tracking on srimania

Our srimania platform uses cookies and similar tracking technologies for:

Session management: We use session cookies to keep you logged in while you browse games and your account dashboard.
Security: We track login attempts and use security cookies to detect unauthorized access.
Analytics: We use analytics cookies to understand how many users access srimania, which features they use most, and average session length. This data is aggregated and anonymized.

We do not use third-party tracking pixels or retargeting cookies to follow you across other websites. You can disable cookies in your browser settings, but some srimania features may not function properly without them.

How we secure your srimania data

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). Your password is hashed and salted; we do not store it in plain text. We recommend enabling two-factor authentication (2FA) in your srimania account settings for additional security.

We conduct regular security audits and penetration testing. Our infrastructure is monitored 24/7 for suspicious activity. If we detect a data breach, we notify affected users and relevant authorities within legal timeframes.

You are responsible for keeping your password confidential. Never share your srimania login credentials with anyone, and log out on shared devices.

Changes to our srimania privacy policy

We may update this privacy policy at any time. Material changes are communicated via email and in-app notification. Your continued use of srimania after a change constitutes acceptance of the updated policy. If you disagree with any change, you may close your account and request withdrawal of your funds.

Contact us about srimania privacy

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through live chatYou can also reach us by email or submit a formal data-access request. We respond to all privacy inquiries within 15 business days.

If you believe we have violated your privacy rights, you have the right to file a complaint with the data-protection authority in your jurisdiction.

Summary: your privacy on srimania

We collect only essential information—name, contact details, identity document—to verify your account and comply with anti-money-laundering law. We do not sell your data, do not track you across other websites, and do not send unsolicited marketing. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and banking partners (mobile banking, local payment, online payment, e-wallet) receive only the information necessary to process your transactions.

Your account data is encrypted, your password is hashed, and your srimania account can be secured with two-factor authentication. You have the right to access, correct, or delete your data within legal constraints. For privacy concerns, contact our support team at any time.